Direct K9 values and respects the privacy of all individuals we interact with. We are dedicated to safeguarding your privacy and adhering to the Privacy Act 1988 (Cth) and other relevant privacy laws and regulations. This Privacy Policy outlines how we collect, store, use, and share your personal information, as well as how we ensure its quality and security.
“Personal information” means any information or opinion, whether true or not, and whether recorded in a material form or not, about an identified individual or an individual who is reasonably identifiable. In general terms, this includes information or an opinion that personally identifies you either directly (e.g. your name) or indirectly.
The personal information we collect about you depends on the nature of your dealings with us or what you choose to share with us. The personal information we collect about you may include:
We collect your personal information directly from you when you:
We use personal information for many purposes in connection with our functions and activities, including the following purposes:
We do not and will not disclose your personal information to other businesses for marketing however your information may become available to third parties in accordance with this Policy in circumstances where you would reasonably expect us to disclose your information. For example, we may disclose your personal information to:
Some of the third-party service providers to whom we disclose personal information may be located outside of Australia or have servers based overseas. When we share your personal information with these international third parties, we take reasonable measures to ensure that data security and appropriate privacy practices are upheld. We will only disclose your information to overseas third parties if:
Direct K9 will take appropriate measures to keep your personal information confidential and secure. This includes:
Cookies are small pieces of data that a website stores on a user’s hard drive to keep track of information. These cookies make it easier for users to access and navigate the site over time. They enable us to monitor usage habits and gather data that helps us enhance our content and tailor advertisements. If you prefer not to have your information collected via cookies, most browsers offer a straightforward method to disable or enable cookie functionality. However, be aware that cookies might be essential for certain features, such as purchasing products or accessing registered services.
Direct K9 and our third party services may use cookies to enhance your experience and allow us to provide the most relevant information to you.
Our website uses google analytics to help us better understand visitor traffic, so we can improve our services. Although this data is mostly anonymous, it is possible that under certain circumstances, we may connect it to you.
If you have requested or agreed to receive direct marketing communications from us, we may send you information about our services, opportunities, or events that we think might interest you. These communications can be delivered through various methods, including mail, SMS, fax, and email, in line with relevant marketing laws such as the Australian Spam Act 2003 (Cth). By consenting, you agree to receive marketing messages through any of these channels. If you prefer a specific method of communication, we will strive to accommodate your preference when feasible.
You can opt-out of receiving marketing communications from us at any time by following the “unsubscribe” instructions provided in the communication or by contacting us using the details in the “How to contact us” section below.
Additionally, we may use your personal information or share it with third parties for advertising purposes. This includes online behavioural advertising, website personalization, and delivering targeted or retargeted ads to you, including through third-party websites.
We will not keep your personal information for longer than we need to. In most cases, this means that we will only retain your personal information for the duration of your relationship with us unless we are required to retain your personal information to comply with applicable laws, for example record-keeping obligations.
Direct K9 will endeavour to keep your personal information accurate, complete and up to date. If you wish to make a request to access and / or correct the personal information we hold about you, you should make a request by contacting us and we will usually respond within 3 days. We will deal with such a request by following the procedure outlined below:
The Direct K9 website may include links to sites run by third parties. When you visit a third-party site through our website, that site may collect your personal information. We do not make any guarantees or claims about the privacy practices of these third-party sites and are not liable for their privacy policies or content. It is the responsibility of these third-party sites to inform you of their privacy practices, and we recommend that you review their privacy policies.
If you have any complaints about how Direct K9 handles, processes, or manages your personal information, please reach out to us at info@directk9.com.au
We may need proof of your identity and full details of your request to process your complaint. Please allow up to 7 days for Direct K9 to respond. While we strive to resolve all complaints satisfactorily, it may not always be possible to meet everyone’s expectations. If you are not satisfied with our response, you have the right to file a complaint with the Office of the Australian Information Commissioner at www.oaic.gov.au
If you have a question or concern in relation to our handling of your personal information or this Policy, you can contact us for assistance as follows:
Email: info@directk9.com.au
